Support Forum & Technical Support Ticket System
Aftersales support is something many potential consumers and large distributors look for before committing a purchase with your company. Depending on the complexity of your product, you will need a dedicated team to deal with angry customers and customers with troubleshoot inquiries.
Why is this important? – First, having great aftersales support helps to minimize negative review and builds loyalty with existing customer base. Secondly, if there are any re-occurring quality issues, having a proper ticketing system can help to identify the problem. This allows the factory-line to rectify the issue before thousands of units are shipped out.
The sooner we can catch and stop the spread of an issue, the more we can minimize the brand image damage that can results from faulty or buggy products.